For all complaints, please get in touch with your usual THEAM contact person directly. If you are not satisfied with the response provided, you can send your complaint to the Head of complaints :
- By email to : theam.reclamations@bnpparibas.com
- By post :
THEAM
Head of complaints
14, rue Bergère, 75009 Paris
You will receive confirmation that your complaint has been received within 10 business days after THEAM has received your complaint. We will send you a response within two months after receiving your complaint, except under special circumstances.
If the response provided by THEAM is not completely satisfactory, you may file a complaint with the Mediator of France’s Autorité des Marchés Financiers. The mediation charter is available on the website of the Autorité des Marchés Financiers: www.amf-france.org
The complaint lodged with the Mediator of France’s Regulator must be submitted in writing in French. You may file your complaint to the Mediator of France’s Regulator online by filling out the form on the Autorité des Marchés Financiers website by email or post:
- AMF Mediator
Autorité des marchés financiers
17, place de la Bourse
75082 PARIS CEDEX 02